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SHIPPING & RETURNS

SHIPPING POLICY​

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Last updated 19th November 2021 

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All orders are processed within 3 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

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Domestic Shipping Rates and Estimates

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Shipping charges for your order will be calculated and displayed at checkout. 

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  • First-Class Mail ​

    • Estimated delivery: 3 - 7 business days

    • Suitable for packages up to 13 oz. (package type restrictions apply) 

  • Priority Mail 

    • Delivery within 3 - 7 business days 

    • Suitable for flat rate package 

  • Priority Mail Express 

    • Fastest USPS domestic service

    • Suitable for flat rate envelopes 

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International Shipping

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We offer international shipping to North America, South America, Europe, Africa, Middle East, Asia, and Australia. 

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At this time, we do not ship to Antarctica. 

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Shipping charges for your order will be calculated and displayed at checkout. 
 

  • First-Class Package International 

    • Suitable for packages up to 4 lbs

    • Value of items must not exceed $400

    • Restrictions may apply based on country destination

  • Priority Mail International 

    • Delivery within 6 - 10 business days 

  • Priority Mail Express international 

    • Delivery within 3 - 7 business days

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. SoulHer Co. is not responsible for these charges if they are applied and are your responsibility as the customer.

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How do I check the status of my order?

 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

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If you haven’t received your order within 6 days of receiving your shipping confirmation email, please contact us at soulherpieces@gmail.com with your name and order number, and we will look into it for you.

 


RETURN POLICY

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Last updated 19th November 2021 

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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

 

RETURNS 

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

 

RETURN PROCESS 

 

To return an item, place the item securely in its original packaging and the return form provided, and mail your return to the following address: 

 

SoulHer Pieces

Attn: Returns

Unit 12, 942 South Flower Street 

Inglewood

Los Angeles, CA 90301

United States 

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS 

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

 

EXCEPTIONS 

 

The following items cannot be returned or exchanged: 

 

• ZeeZee Boost

• SoulHer Throne 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

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Please Note

 

• Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS 

 

If you have any questions concerning our return policy, please contact us at: soulherpieces@gmail.com 

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